Market-Leading Analytics Capabilities Backed by Seasoned Customer Experience Experts

Teradata delivers a complete customer journey offering with the scalability, performance, and expertise—both domain and industry. We know how to generate the targeted capabilities, deployment speed, and increased business value you need to engage customers with confidence, delivering the right message in real time.

Every Channel, Every Touchpoint, Every Time

The Teradata Customer Journey takes a three-pronged approach: Connected Data, Connected Analytics, and Connected Interactions. Connected Data pulls together your relevant data for a 360° customer view. We apply the latest analytic capabilities to that data—Connected Analytics—help you understand your customers’ desired, motivations, and intent. Then we automate the fast, efficient deployment of sophisticated contact strategies—Connected Interactions—through any inbound or outbound channel, so you can influence and optimize customer journeys. 


 

The Right Message, Through the Right Channel, In Real-time 

Aligning offers with the customer journey improves customer experience, and lifts both sales and service productivity. Teradata gives you the tools to manage customer interactions across all touchpoints and channels in real-time, for personalized, contextually relevant offers and communications. 

The Complete Customer Journey Analytic Approach You Need

We use our breadth and depth of expertise in data integration, advanced analytics, and cross-channel orchestration to create best-in-class customer experiences.